SlipStream Launches NOW!Service To Enable ISPs To Offer Greater Customer Service To All Subscribers
New self-diagnostic software facilitates faster technical support for dial, broadband and wireless subscribers by streamlining and eliminating support calls, while reducing support requirements for ISPs
WATERLOO, ON, CANADA - October 19, 2005 - SlipStream Data Inc. today announced a new standard in customer service for ISPs (Internet Service Providers) with the launch of NOW!Service(TM). SlipStream NOW!Service is a new value-added service that enables ISPs to enhance their offering to dial, broadband and wireless subscribers. The easy-to-deploy software provides subscribers with the ability to perform self-diagnostics through an interactive, standard wizard interface. With a single click, users can initiate a process that will analyze and solve Internet-related problems and, ultimately, enhance their overall Internet experience.
The built-in "self-diagnosis" capability of NOW!Service will take an Internet user through the steps necessary to resolve the issue on their own, or collect and provide the information in a single, easy-to-follow diagnostic file ready for ISP support staff to analyze. NOW!Service gives subscribers access to easier, faster resolution whenever they need assistance - enhancing their overall Internet experience and resulting in less reliance on their ISP's help desk. For service providers, NOW!Service will lower support requirements and improve their efficiency and comfort level when rolling out new value-added services.
In today's competitive ISP market, having a selection of easy-to-use, value-added services is key to attracting and retaining subscribers. SlipStream NOW!Service will ensure that supporting these services is easy and cost-effective for service providers. ISPs have traditionally had to weigh the trade-off between introducing a new service versus the support resources required to maintain it. NOW!Service will improve an ISP's ability to quickly and easily introduce new services without the burden of client installation issues or increases in support call traffic.
"One of the biggest concerns we hear from our ISP customers is about the high support costs they incur, including calls for issues that are often unrelated to the products or services they offer. NOW!Service alleviates this concern," stated Ron Neumann, president, SlipStream Data Inc. "NOW!Service can streamline or reduce all types of calls by allowing ISPs to custom code diagnostic information into a problem database. It's a fine line between providing good service and reducing costs, and NOW!Service enables both, which ultimately means reduced churn and more profits for ISPs."
NOW!Service is powered by the new SlipStream NOW!Technology(TM) platform. NOW!Technology enhances SlipStream's core acceleration, adaptive data compression and network optimization technology and delivers the next generation of acceleration, image quality and service for ISPs. The new NOW!Technology products - NOW!Service and NOW!Imaging(TM) - are optional add-on products supported by SlipStream SP, which is the most widely deployed web and email acceleration solution in the world.
The new SlipStream SP5.0 and NOW!Technology products will be available later in the year and are currently being demonstrated at ISPCON (Oct 18-20, Santa Clara, CA), PT/Wireless Comm China (Oct 18-22, Beijing, China) and Andicom (Oct 26-28, Cartagena, Colombia) tradeshows.
About SlipStream Data
SlipStream Data Inc. is a profitable, privately-owned software development company founded in 2000 and based in Waterloo, ON, Canada. SlipStream delivers the fastest and most reliable Internet acceleration and optimization technology, enabling service providers and technology partners to enhance the online experience for dial, wireless and broadband users, while significantly reducing bandwidth requirements. SlipStream's patented, easy-to-deploy acceleration, adaptive compression and network optimization technology is the fastest on the market, as confirmed by ongoing independent testing. SlipStream's core technology, the SlipStream Acceleration & Optimization Engine, is the most widely-deployed web and email acceleration technology in the world, in use by more than 2000 service providers in over 45 countries. The company's primary customers are ISPs, ASPs, wireless carriers and corporations, including United Online for their NetZero and Juno services, Wanadoo, Terra, OnSpeed, Bharti, and AOL Canada. For more information visit: http://www.slipstream.com.
*SlipStream is a registered trademark of SlipStream Data Inc.
For More Information:
Mike Marsh
SlipStream Data Inc.
519-886-6738, ext. 220
mmarsh@slipstream.com
Andre Fuochi
GCI Group for SlipStream Data
416-486-7227
afuochi@slipstream.com
SlipStream Data Inc. is a subsidiary