SlipStream Bolsters Customer Support with Launch of New "FastStart" Web Portal
New Online Service Can Get ISP Partners Up and Running Within 12 Hours
Waterloo, ON - June 30, 2004 - SlipStream Data Inc. announced that the recent launch of the new FastStart customer portal has been tremendously successful in helping ISP partners quickly and seamlessly deploy the company's Internet acceleration software, often within 12 hours. This new value-added service from SlipStream provides users with everything they need to deploy, manage and support an accelerated dial-up service, resulting in a faster time to market and greater ROI (Return On Investment).
"With more than 800 ISPs already using our technology to roll-out accelerated dial-up services, we needed a more efficient way to provide service and resources to our customers and streamline the implementation process for our new ISP partners," said Ron Neumann, president of SlipStream Data Inc. "This service gives our ISP partners everything they need to brand and deploy our Internet acceleration software, from downloads, user guides and technical support to marketing resources. The portal also provides quick access to sales tools and support for our Wholesale and Reseller Partners. The functionality of the portal speeds up the implementation process and translates into a lower total cost of ownership and greater competitive advantage for our customers."
In addition to facilitating installation and set-up, FastStart provides detailed support and assistance with the client software branding process, marketing materials, ready-made website content and other features to help ISPs develop and market unique services. The portal also contains customer support documentation that assists ISPs in offering streamlined service to their end-users, resulting in reduced subscriber churn and increased profits. The FastStart portal launched in mid-May and 80% of customers are already using the service.
SlipStream's technology compresses, optimizes and streamlines web and email content when it leaves the server, providing up to six times faster access over regular dial-up and wireless services. The acceleration technology from SlipStream also prevents pop-up windows from appearing while browsing the Internet. This technology, combined with SlipStream's seamless integration, low support requirements and full branding features, provides ISPs with a unique value-added service that ultimately results in reduced churn and increased profits.
Since launching its technology in 2000, SlipStream Data has signed-up more than 800 ISPs globally, making it the defacto industry standard for rolling-out accelerated dial-up services.
About SlipStream Data
Founded in 2000 in Waterloo, Ontario, SlipStream Data Inc. is a privately-owned software development company that delivers on the need to increase the speed of Internet access-regardless of network connection-by providing unparalleled compression. SlipStream's web accelerator product is the fastest on the market, as confirmed by recent independent tests, increasing dial-up and wireless access speeds by as much as six times. The company's primary customers are ISPs, ASPs, carriers and corporations, including United Online for their NetZero and Juno solutions, Wanadoo and AOL Canada. For more information visit: http://www.slipstream.com.
SlipStream is a trademark of SlipStream Data Inc.
For more information:
Andre Fuochi
SlipStream Data Inc.
416-995-9677
afuochi@slipstream.com
Ron Neumann
SlipStream Data Inc.
519-886-6738 x 222
ronn@slipstream.com
SlipStream Data Inc. is a subsidiary